Sure! All you need to do is phone 1300 150 723 and we can process your order over the phone via Credit Card only.
If you are having issues placing an order please call us on 1300 150 723 or email [email protected] and we will give you a hand.
We can only ammend your order if it hasn't been shipped yet. We would suggest you contact us ASAP if you need to make any changes to your order. You can call 1300 150 723 or email [email protected] and have your order number on hand.
You will receive an order confirmation email to the email address on file.
All your past orders can be viewed in your Customer dashboard when you Login to your account.
Depending on your location orders can take anywhere from 3-5 business days to arrive once processed by our warehouse. You will receive all tracking details directly to the email address supplied when checking out.
Whoops! Please call us ASAP on 1300 150 723 or email [email protected] so we can update your details.
If you do not let us know, and the order is shipped, we can re-direct however you will need to pay the redirection costs. All orders are shipped to the address entered at checkout.
Free shipping is available to all our Rumbles Rewards Members when they spend over $79.
You MUST be logged into your account for the free shipping to be applied.
Any orders under $79 or if you are NOT a rewards member will incur a $9.95 flat rate shipping charge for courier and $14.50 for Australia post.
Australia post costs more because there are extra handling steps involved.
Yep! If you do have a PO box, Australia Post will be automatically selected as the default shipping option for you.
Yes we sure do! Freight will be calculated automatically at checkout. All taxes, duties and other import charges are the responsibility of the receiver and not Rumbles Paleo.
We ship internationally using Australia Post.
Refunds will only be considered if;
1. The item you received is damaged
2. The item you received is not what you ordered
3. The item you received is nit as described
We do not process refunds or returns for change of mind.
If your item is damaged or faulty please email us a photo of the damaged item as soon as you receive it to [email protected] and we will handle the problem ASAP for you.
We will either replace or refund - whatever you prefer!
Returns are processed within 3-5 business days and refunded back onto your original payment method.
We accept 3 payment methods;
1. Credit Card
2. PayPal
3. AfterPay
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We would suggest if you have any issues with AfterPay or PayPay that you contact them directly;
Afterpay: www.afterpay.com.au
PayPal: www.paypal.com.au
Yes! Well, depending on your thoughts on what Paleo is!Our products use only natural ingredients, no flavours, dried fruits or sweeteners. They are all made from nuts, seeds, coconut and re 100% Gluten, Grain and Dairy free.
Yes we do! Our Pete Evans range of cookies are Free from Nuts.Please be aware however, that they are made on the same line as our Rumbles Paleo cookies, and may contain traces of nuts.
You can purchase all our products here from the website or visit our Stockists page to find your nearest stockist.
Our products are all natural meaning we use no additives or preservatives. This means our shelf life is generally shorter than conventional snack items.
Having said that, all our products have a shelf life of 12 months.
That's not good! Sometimes the email gets tucked away so please check your Junk/Spam folder first.
If it is still not there (It can take up to 5 minutes to arrive) then please send us an email [email protected] and we can re-send it for you.
Sure! Please click on the wholesale link in the menu bar and you will be redirected to our wholesale portal where you can register.
